Last updated: 1 August 2024
This website is operated by Narromine Pharmacy (referred to as the Company, we, us and our).
These terms of service (Terms) apply when you use our website, www.narrominepharmacy.com.au, including all information, tools and services available on this website (together the Website).
These Terms include our privacy policy which can be viewed on our website.
If you purchase products via the Website, the additional product purchase terms in Part B of these Terms (Product Purchase Terms) apply to your purchase of such products.
We may change these Terms at any time by updating this page of the Website, and your continued use of the Website following such an update will represent an agreement by you to be bound by the Terms as amended.
You must not:
If you open an account on this Website, you are responsible for:
We have the right to disable any username or password, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
You must notify us immediately if you know or suspect any unauthorised access of your account by sending an email to us.
While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:
Without limiting the above, you acknowledge and agree that the information provided on this Website is general information only, and does not constitute (and is not intended to constitute) medical or health advice and should not be relied on as a substitute for consultation with a qualified [healthcare/veterinary] professional who understands your individual needs.
We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions and other Website Content. We undertake no obligation to update, amend or clarify information on the Website, except as required by law.
The Website and and all materials on the Website (which may include text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) contain intellectual property owned by us, including trademarks, copyrights, proprietary information and other intellectual property.
The trademarks, service marks, designs, and logos (the Trademarks) displayed on the site are the registered and unregistered Trademarks of the Company and its licensors.
You may access and view all or part of the Website for the sole purpose of viewing the Website Content to obtain information about us and/or our products and, if applicable, to purchase products via the Website.
The Website may contain links to other third-party websites that are not our responsibility. We have no control over the content of the linked websites and we are not responsible for it.
Inclusion of any linked third-party website on the Website does not imply our approval or endorsement of the linked website.
If, you send us any comment, feedback, submission, creative idea, suggestion, proposal, plan, or other material, by any means (Comment), you agree that we:
9. Limitation of Liability
The Website and all Website Content is provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied. However, this clause does not limit any warranties provided to you in the Product Purchase Terms (or under any applicable consumer law, such as Australian Consumer Law (ACL)) in respect of products you have purchased via the Website.
To the maximum extent permitted by law:
This clause 9 does not limit any remedies provided to you in the Product Purchase Terms (or under any applicable consumer law) in respect of products you have purchased via the Website.
You agree to indemnify us for any loss or liability arising out of your unauthorised use of this Website or Website Content.
General
Your personal information is processed by us in accordance with our Privacy Policy. You must comply with all applicable privacy laws in connection with your supply of any personal information to us via the Website.
These Terms and the provision of the Website provided hereunder will be governed by Australia law and you agree to submit to the exclusive jurisdiction of the State of New South Wales courts in respect of any disputes or claims arising out of or in connection with the Terms or the Website.
Any delay, neglect, or forbearance on our part to enforce any term or condition of these Terms against you shall not be deemed to be a waiver or in any way prejudice our rights under these Terms.
If any provision of these Terms is determined to be illegal, invalid or otherwise unenforceable, then to the extent, it shall be severed and deleted from these Terms and the remaining terms shall survive and continue to be binding and enforceable.
These Terms constitute the entire agreement between you and us with respect to the access to and use of the Website and supersedes all prior or contemporaneous understandings regarding such subject matter.
Contact Us
If you have any feedback or a complaint, or any written notice is required in accordance with these Terms, please contact us.
We reserve the right (in our absolute discretion) to refuse to supply any medicine or product that we consider may constitute a health hazard or to supply what we consider to be excessive or unnecessary quantities, especially when a product is known to have abuse potential.
Products may be ordered by following the relevant instructions on the Website. If we do not have a product in stock, we will endeavour to let you know as soon as practicable.
Delivery shall be undertaken following payment in full, in accordance with the relevant details on the Website. Any estimates of delivery times are approximate only, and we are not responsible for any delays in delivery.
Delivery costs may be applied to your order. Details of these costs will be made available to you at the time of ordering.
Payment must be made in accordance with the relevant details on the Website. Products will not be delivered to you until paid for in full.
Processing fees may apply to credit card payments.
If you need assistance with your order or the product you have received, you can contact us by phone or email (see our contact page for details).
If you receive a faulty or damaged product, you must notify us as soon as you can (and in any event, within seven (7) days of receiving the relevant product). Upon receipt of the faulty or damaged product, we will let you know whether you are eligible for a refund, replacement or store credit.
Notice of the faulty or damaged product must be provided to us via phone or email. You must provide a photograph of the faulty product in order to be eligible for a refund, replacement or store credit.
Subject to your rights under Australian Consumer Law, all products that carry a warranty or guarantee of the manufacturer shall be credited or exchanged only when so agreed by the manufacturer.
For guarantee claims on products, please contact the manufacturer.
This clause does not limit any warranties provided to you under any applicable consumer law, in respect of products you have purchased from us.
“Change of Mind” includes purchases you have made in error (accidentally purchased the wrong product, size or colour) or if you have purchased a product your animal is no longer able to use.
Exchanges can be requested within seven (7) days of receipt of the Products. We do not provide refunds for changes of mind but may provide a store credit.
To be eligible for an exchange:
The following Products are not returnable:
The item you are exchanging must be received within 30 days of the request for exchange. We are not responsible for any items that are lost in transit.
We will meet our obligations under all relevant consumer protection laws and any product which is faulty, damaged, or expired can be returned at any time for a full refund, including the cost of shipping.
Where a product is eligible for a refund, we will endeavour to refund you within 7 working days.
